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True Leaders Know How to Serve


World in hands

I invested twenty years pursuing a formal education. I received a high school diploma, an associate’s degree and my bachelor’s. After being in the work world for many years I returned to earn a master’s degree in management/leadership. It was a three year, forty-eight credit hour executive program which meant I was required to have a certain number of years’ experience in supervisory, management and executive positions to be considered for admissions.It’s been twenty-two years since I received my graduate degree. Before my master’s degree, and after, my work history included running for-profit and not-for-profit organizations. I was privileged to manage, recruit and train large staffs and allocate large budgets. I wrote and implemented several long-term strategic and marketing plans. I hired and released many people during my professional tenure. As CEO and COO I was the spokesperson, the leader, the face of the organization, and liaison to other organizations. Therefore, as the person at the top, the success or failure, while not completely on my shoulders alone, did finally rest with me.

I have an idea of how effective organizations work and the leadership skills necessary to guide them to success. And, while I readily admit I do not know everything about running every organization, I have learned much about what does and does not work. So, here are a few fundamental things I’ve learned. I share these with you as we watch our current political climate unfold because it is always responsible to remember WE THE 325 + Million PEOPLE of the United States are the major (stakeholders) in our country (organization).

Any successful endeavor, whether it is a personal or professional relationship, depends on clear, concise, thorough, frequent and direct communication. There can be no ambiguity, lying, taunting, false news stories, vilifying investigative reporting, bullying, egocentric posturing, or mixed messages in a successful organization. Without transparent, regular, respectful and honest communication there will be NO trust built among workers, stakeholders and constituents. Without trust there will be no success for the leadership. Eventually those who do not communicate effectively and honestly are deemed untrustworthy and are removed from the organization.

Each productive, respected and effective leader gains a majority buy-in of a mission, vision and strategic plan for the organization. A strategic plan is developed with care and great attention to detail. While an organization must remain flexible to move with the ebb and flow of unforeseen circumstances in achieving its goals, a sound and competent leader does not vacillate wildly on the direction of the organization. Organizations do not succeed, long-term, if the goals of leadership and those in positions of power fluctuate crazily or differ from the goals of the majority of shareholders (majority of citizens in our scenario).

Without seasoned and experienced employees in key positions, the drain on organizational resources (money, time, efficiency, strategy, opportunities, relationships, etc.) will be much greater than for a leader who hires the best qualified for a job. Effective leadership hires those with relevant and applicable experience for the position for which they are hired. Leaders know to establish cohesion and effectiveness within the organization there must be appropriate experience in positions of great importance. A real danger to overall organizations success is that those hired (appointed) without the necessary and applicable experience may have conflicts of interest between a personal agenda and the goals of the organization (citizens).  Also, inexperience creates a learning curve situation, and naïveté may create challenges and controversies for the organization that experience and training could prevent.

Whether an organization is large or small, the person (people) at the top need to remain in touch with the masses who work for and are benefited by the organization. Listening to those from the lowest to highest levels is mandatory for decision-makers. Without a finger on the pulse of the people who make up an organization (majority of citizens) no leader will be effective or last any length of time. Eventually, organizational culture will disintegrate as a result of leadership disconnectedness. The organization will become stagnated and ineffective. One warning sign of stagnation is that the organization experiences internal conflict and stops producing positive and desired results.

Ethical, moral and legal impeccability begins at the top and is mirrored down the line. Unethical and illegal business dealings will eventually be the downfall of any dishonest organization as stakeholders (citizens) always demand the best behavior from those in positions of power over others.  The bottom line is, we truly admire those who remain people of honorable character, no matter how big the bribe. And no corrupt organization can withstand the eventual backlash created by disgruntled stakeholders.

Overall, effective leaders are composed, balanced, honest, and exude an air of dependable, rational mental and physical decorum. Executive excellence is dependent on authentic, humble self-confidence, self-control, forethought, integrity, respect for differing points of view and a devotion to creating compromise. Only the world’s autocrats, dictators and tyrants view those who disagree with them as enemies. True leaders welcome differing as an effective tool to the collaborative process. Effectual leadership knows cooperative dialogue and varying points of view results in the best solutions to challenges. Successful leaders know they do not know everything.